We Want You Happy With the Boat.
Order it. Receive it. Unpack it. If it is not the right fit, contact Rover Marine within 60 days from the ship date. Our goal is simple: we want customers to feel good about choosing Rover.
The Simple Version.
The return window is 60 days from ship date. If the boat is unused and still in returnable condition, the process is simple. If the boat has been used, our team reviews the request.
Days from ship date to contact Rover Marine about a return.
Unpacked, inspected, not launched, and in original condition.
If it has been used, our team reviews the condition and reason.
Days from delivery to report shipping damage or defects.
If It Is Not the Right Fit, Tell Us.
The 60 Day Rider’s Guarantee starts from the ship date. It is for the customer who receives the boat, unpacks it, looks it over, and realizes it is not the right match.
Maybe the size is not right. Maybe the setup is not what you expected. Maybe you simply do not feel confident keeping it. Contact Rover Marine and we will help with the next step.
Best move: If you already know you do not want to keep it, contact us before putting the boat in the water.
Opened the Box and It Is Not the One?
If you receive the boat, unpack it, and decide it does not match what you expected, contact us within 60 days from the ship date.
For the cleanest return, the boat should be unused, unlaunched, in the same condition received, and packed with the original packaging and included items.
Simple rule: If you think you may return it, do not launch it first.
Used Boats Are Reviewed by Our Team.
If the boat has been launched or used, the return is not handled like a simple unused return. Rover Marine will review the condition, timing, reason for the request, and any photos or details you provide.
We want to be fair. We also need to understand what happened, how the boat was used, and whether the request is a return issue, product issue, shipping issue, or warranty issue.
Send details: Include your order number, ship date, photos, and a clear note explaining why the boat is not working for you.
What Makes a Return Easier.
If the boat has not been used, the return is usually much cleaner to review. Keep the original packaging, keep the included items together, and contact Rover Marine before sending anything back.
Product Defect or Warranty Issue?
If your request is about a manufacturing defect, air leak, seam issue, delamination, fading concern, or accessory issue, that should go through the Rover Marine warranty page.
This page is for returns, refunds, used-boat review, shipping damage, and the 60 Day Rider’s Guarantee.
If the Box Looks Bad, Check the Boat Before Use.
Every Rover Marine product is inspected before packing and shipping. If the package arrives damaged, that did not leave our warehouse that way.
If the outer box looks a little roughed up but the product inside is fine, there is usually no issue. If the damage looks severe and you believe the boat may be compromised, refuse the package and contact Rover Marine immediately.
Damage window: If your item arrives damaged or defective, contact Rover Marine within 7 days of delivery.
Some Items Need a Closer Look.
Not every item can be handled as a standard return. Some are final sale. Some need Rover Marine review before a refund decision is made.
Ask First. Ship After Approval.
Do not ship anything back without contacting Rover Marine first. We will review the request, confirm the next step, and provide the correct return address if the return is approved.
Contact: Email info@rovermarine.com or call 844-207-6837 to start the process.
Contact Rover Marine.
Email or call with your order number and reason for the request.
Send photos if needed.
Photos help for shipping damage, condition review, used-boat review, or product concerns.
Wait for review.
Rover Marine will confirm whether the request should be returned, reviewed, refunded, replaced, or handled through warranty.
Refunds go back to the original payment method.
If approved after inspection, refunds are processed within 5 to 10 business days.
Shipping Depends on the Reason.
Original shipping charges are non-refundable, except for damaged or defective items. Customers are responsible for return shipping unless the return is due to a Rover Marine error.
Returns and Guarantee Questions.
What is the 60 Day Rider’s Guarantee?
The 60 Day Rider’s Guarantee starts from the ship date. It gives customers time to receive the boat, unpack it, inspect it, and contact Rover Marine if it is not the right fit.
Is the return window 60 days?
Yes. The return window is 60 days from ship date.
What if I unpack the boat and do not like it?
Contact Rover Marine before using it. If the boat is unused, in the same condition received, and in the original packaging, it may qualify for a return.
What if the boat has been used?
If the boat has been used, Rover Marine’s team will review the request. Used boats are not handled the same as unused returns.
Is there a restocking fee?
A 25% restocking fee may apply to eligible returns.
Where do I go for warranty claims?
Warranty claims should be submitted through the Rover Marine warranty page.
What if my package arrives damaged?
Inspect the product before first use. If the package damage looks severe and you believe the product may be compromised, refuse the package and contact Rover Marine immediately.
What if my item arrives damaged or defective?
Contact Rover Marine within 7 days of delivery. Approved damaged or defective claims may receive a replacement or full refund, including shipping costs.
How long does a refund take?
If approved after inspection, the refund is processed to your original payment method within 5 to 10 business days.
Who pays for return shipping?
Customers are responsible for return shipping unless the return is due to a Rover Marine error.
Do Not Guess. Ask Us.
If you are unsure whether your request is a return, shipping damage issue, used-boat review, or warranty claim, contact Rover Marine before shipping anything back.
